Do4Me is a marketplace that connects people who need help with everyday tasks (“requesters”) with local people who perform them (“providers”). This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.

1. Who we are

[LEGAL ENTITY NAME] (“Do4Me”, “we”, “us”) operates the Do4Me mobile app and website and is responsible for the personal information described here (the database owner under the Israeli Protection of Privacy Law, 5741-1981, and the controller where the GDPR applies). You can reach us at any time at [CONTACT EMAIL].

2. Information we collect

Account information

To create an account we collect your mobile phone number, which we verify with a one-time code sent by SMS. We also collect your full name and, if you choose to add them, a profile photo and an email address. If you sign in with Apple or Google where that option is offered, we receive the identifier, name, and email address that provider releases to us. We never receive your Apple or Google password.

Provider verification

If you register as a provider we also collect an image of an identity document (an Israeli identity card, passport, or driving licence), a selfie used to match you to that document, the service categories you offer, your service area, and any description or professional details you add. Identity documents and selfies are visible only to the Do4Me staff who review provider applications. They are never shown to other users.

Tasks, offers, and messages

When you publish a task we collect its title, description, category, proposed price, requested date and time, address and location, and any photos or videos you attach. When you make or receive an offer we collect its price, message, and availability. We store the chat messages you exchange with other users in the app so the conversation is available to both of you.

Ratings, reviews, and reports

We collect the ratings and reviews you give and receive, and any report you submit about another user, message, or review, together with the information needed to investigate it.

Payment information

Card details are handled by our payment provider, PayPlus. You enter your card on their secure page and your card number is never sent to or stored on our servers. PayPlus gives us a token that lets us charge our fees later, together with the card's last four digits and expiry date, which we keep so you can see which card is on file. We keep a record of each fee charge: the price agreed in the app, the commission, the operating fee, the card used, its status, the invoice, and any refund. Payment for the work itself is made directly between users, outside the Service, and we hold no information about it.

Location

With your permission, the app uses your device's location while it is open to show tasks and providers near you. We do not track your location in the background. The address of a task is stored with that task.

Device permissions

The app asks for these only when you use the feature that needs them. Declining one does not affect the others, and you can revoke any of them in your device settings at any time.

• Location: to show nearby tasks while you browse, only while the app is open.
• Camera: to take a photo or record a video to attach to a task, your profile, or your verification.
• Microphone: to record sound while you record a video in the app.
• Photos: to pick photos and videos to attach, and to save photos and videos you export back to your library.
• Notifications: to tell you about new offers, messages, and changes to your tasks.

Technical information

Standard information your device sends when it talks to our servers: IP address, device type and operating system, app version, language, a push-notification token, and request logs we use for security and debugging.

3. How we use your information

• To create and secure your account and verify your phone number.
• To review provider applications and confirm a provider's identity before they can make offers.
• To show tasks to providers nearby, deliver offers and messages, and manage each task from publication to completion.
• To verify and save your card, charge our commission and operating fee when an offer is approved, issue invoices, and handle refunds.
• To send you SMS codes, push notifications, and service messages about your account and tasks.
• To display ratings and reviews and build trust between users.
• To investigate reports, moderate content, prevent fraud and abuse, and keep the service secure.
• To comply with legal, tax, and accounting obligations.

Where the law requires a legal basis, we rely on performance of our contract with you (running the marketplace), your consent (device permissions), our legitimate interests (safety, fraud prevention, improving the service), and our legal obligations.

4. How your information is shared

With other users

Your name, profile photo, and the ratings and reviews you have received are visible to the users you interact with. A provider's public profile also shows their verification status, categories, service area, description, and number of completed tasks. Providers browsing nearby tasks see the task details and an approximate location only, never the exact address. Your phone number, email address, identity documents, and payment details are never published.

With service providers

We use a small number of vendors who process data only on our instructions and only for the services listed:

• Heroku (Salesforce): application hosting and databases, in the European Union.
• Amazon Web Services: storage of uploaded photos, videos, and verification documents.
• Inforu: sending SMS verification codes and service messages.
• Google Firebase Cloud Messaging: delivering push notifications.
• Google Maps: displaying maps and locations inside the app.
• PayPlus: verifying and saving cards, charging our fees, issuing invoices, and processing refunds.
• Apple and Google: sign-in, where offered, and app distribution.

For legal reasons

We may disclose information if we are legally required to, or where it is necessary to investigate suspected fraud or abuse, to enforce our Terms of Use, or to protect the rights and safety of our users or the public.

Business transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before it becomes subject to a different privacy policy.

5. How long we keep your information

We keep your account information for as long as your account is active. When you delete your account it is deactivated immediately and no longer appears in the app. We keep the remaining records only for as long as we need them to meet legal, tax, and accounting obligations, to resolve disputes, and to prevent fraud or the return of a blocked user, and then delete them. Identity documents and selfies are kept only for as long as they are needed to verify a provider and to meet those obligations. Messages and reviews you sent remain visible to the other user in that conversation or on that profile.

6. Security

Data is encrypted in transit using TLS. Identity documents are stored privately and are accessible only to authorised staff. Access to production systems is restricted to the people who need it, and sensitive administrative actions are logged. No service can promise perfect security, but we work to keep the risk low and will notify you and the relevant authorities if a breach affects your personal information, as required by law.

7. Your rights and choices

• Access and correction: view and edit your profile in the app, or ask us for a copy of the information we hold about you and to correct anything that is inaccurate.
• Deletion: ask us to delete your account at any time by emailing [CONTACT EMAIL]. Delete your account explains the steps and what we keep.
• Permissions: revoke location, camera, microphone, photos, or notification access in your device settings.
• Objection and portability: depending on where you live, you may also object to certain processing or ask for your data in a portable format. Email us and we will respond within the time the law allows.

We do not charge for these requests and we will not treat you differently for making one.

8. Children

Do4Me is intended for people aged 18 and over. We do not knowingly collect personal information from anyone younger. If you believe a minor has provided us with information, contact us and we will delete it.

9. International transfers

Our servers are located in the European Union and some of our service providers operate in other countries. Where personal information leaves Israel or the European Economic Area, we rely on the safeguards the law recognises, such as adequacy decisions and the European Commission's standard contractual clauses.

10. Changes to this policy

We may update this policy as the service evolves. The date at the top always reflects the current version. If a change materially affects how we use your personal information, we will tell you in the app or by SMS before it takes effect.

11. Contact us

Questions, requests, or complaints about privacy: [CONTACT EMAIL]. If you are not satisfied with our response, you may complain to the Israeli Privacy Protection Authority or, if you are in the EEA or the UK, to your local data protection authority.