1. Agreement

These Terms of Use are an agreement between you and [LEGAL ENTITY NAME] (“Do4Me”, “we”, “us”) covering the Do4Me mobile app, website, and related services (the “Service”). By creating an account or using the Service you accept these terms. If you do not accept them, do not use the Service.

Our Privacy Policy explains how we handle your personal information and forms part of this agreement.

2. What Do4Me is

Do4Me is a marketplace. Requesters publish everyday tasks, such as deliveries, light moving, cleaning, household help, and errands. Providers nearby make offers to perform them, and the two agree on the work and the price through the app.

3. Eligibility and your account

You must be at least 18 years old and able to enter into a binding contract to use the Service. Your account is tied to a mobile phone number that you verify with a one-time code. You are responsible for the accuracy of the information on your account, for keeping access to your phone number secure, and for all activity under your account. Tell us immediately at [CONTACT EMAIL] if you believe someone else has accessed it.

4. Requesters and providers

Requesters

Describe each task accurately and honestly, including its location, timing, and anything a provider needs to know to do it safely. You may discuss a task with several providers before you choose one. When you accept an offer, the task is assigned to that provider at the agreed price and the other offers are closed.

Providers

To make offers you must complete verification, including an identity document and a selfie, and be approved by us. We may refuse or withdraw approval at our discretion, and changes to your identity details may require approval again. Approval confirms that we checked the documents you submitted. It is not an endorsement of your skills or a guarantee of your work.

As an independent provider you are responsible for having the skills, equipment, licences, permits, and insurance the task requires, for performing it safely and lawfully, and for reporting your income and paying your own taxes and national insurance, including issuing any receipt or invoice the law requires.

Completing a task

When the work is done the provider marks the task as completed and the requester confirms it. Requesters should confirm promptly once the task has been completed as agreed.

5. Payments and fees

Do4Me charges two fees for using the Service: the requester pays a fixed operating fee for each request on which an offer is approved, and the provider pays a commission calculated as a percentage of the price agreed with the requester in the app. Both amounts include VAT and are charged in Israeli shekels. The current fee and rate are shown in the app, and the requester sees the fee for a specific offer before approving it.

• Your card. When you register, every user, requester and provider alike, adds a credit card, which our payment provider, PayPlus, checks and saves. You are not charged when the card is saved, and we never see or store your full card number.
• When the fees are charged. Approving a provider's offer is the moment the requester and the provider agree on the task. At that moment the operating fee is charged to the requester's saved card and the commission to the provider's saved card. If either charge is declined, the offer is not approved and any other charge made in that attempt is refunded.
• Invoices. A tax invoice for the fees is issued through PayPlus and is available in the app under Payments and receipts.
• Cancellations and refunds. The fees pay for arranging the task and are not refunded automatically if the task is later cancelled or not performed. Contact us and we will review the case; we may refund the fees in full or in part, for example when the provider did not arrive. Our Cancellation Policy explains who can cancel a task, when, and how refund requests are handled.
• Providers pay Do4Me only the commission, for a task on which their offer is approved. A provider is responsible for collecting payment for the work from the requester and for issuing any receipt or invoice the law requires.

The commission is calculated on the price entered in the app. Entering a price lower than the price actually agreed, or arranging the task outside the app after meeting through it, in order to avoid or reduce the fees is a breach of these terms.

We may change the commission rate or the operating fee with notice. A change never applies to an offer you have already approved.

6. Prohibited tasks and conduct

You may not use the Service to publish, offer, or perform a task that:

• is illegal, or involves stolen goods, weapons, drugs, or other prohibited items;
• is dangerous, or requires a licence or qualification the provider does not hold;
• is sexual in nature, discriminatory, or exploits another person.

You also agree not to:

• Impersonate another person, submit false identity documents, or misrepresent your skills or affiliation.
• Harass, threaten, or abuse another user, or use their contact details for anything other than the task you agreed on.
• Post false or manipulated ratings and reviews.
• Upload unlawful, misleading, infringing, or offensive content.
• Interfere with the Service, probe it for vulnerabilities, or circumvent verification, authentication, or payment.
• Scrape, harvest, or bulk-export data, or access the Service with automated tools.

7. Ratings, reports, and moderation

After a task, users can rate and review each other. Reviews must be honest and based on the task itself. You can report a user, message, or review that breaks these terms. We may review reported content, hide or remove it, and restrict or block accounts. We are not obliged to monitor content, but we act on reports we receive.

8. Your content

You keep ownership of everything you upload, including task descriptions, photos, videos, messages, and reviews. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that content only to operate and improve the Service, including showing it to the users it is shared with. This licence ends when you delete the content or your account, subject to the retention periods in our Privacy Policy. You confirm that you have the rights to everything you upload.

9. Our intellectual property

The Service itself, including the software, the design, and the Do4Me name and logo, belongs to us and our licensors. These terms do not transfer any of those rights to you.

10. Suspension and termination

You can stop using the Service and ask us to delete your account at any time. We may suspend or terminate an account that breaches these terms, creates a safety, security, or legal risk, or is used fraudulently. Where it is reasonable to do so, we will give notice first. Tasks that are already assigned may still need to be completed or cancelled, and fees already charged are handled under section 5.

11. Availability

We aim to keep the Service available and accurate, but it is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, or fit for a particular purpose. We do not guarantee that a task will receive offers or that a provider will be available.

12. Limitation of liability

Because Do4Me is a marketplace and not a party to the agreement between users, we are not liable for the quality, safety, legality, or performance of any task, or for loss, damage, or injury arising from a task or from dealings between users. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost business, or lost data. Our total liability for any claim relating to the Service is limited to the fees we received from you in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, and your statutory rights as a consumer are unaffected.

13. Changes to these terms

We may update these terms as the Service changes. The date at the top reflects the current version. For material changes we will notify you in the app or by SMS before they take effect. Continuing to use the Service after that means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the State of Israel, and the competent courts of [CITY] have exclusive jurisdiction, without affecting any mandatory consumer protections available to you where you live.

15. Contact

Questions about these terms: [CONTACT EMAIL].